Privacy Policy

This policy explains how the Farlestone public website handles information submitted through its forms and ordinary website operation.

Information you provide

When you contact us, request support, report a bug or send feedback, we may receive your name, email address, organisation, product, subject, message and any product/version details you choose to provide.

How we use it

We use submitted information to respond to enquiries, investigate support or bug reports, review feedback, protect our services and maintain a record of relevant correspondence.

Technical information

Our hosting and security systems may process technical information such as IP address, request time, browser information and requested URLs in ordinary server or security logs. The website's form database does not intentionally store your IP address as part of the submission record.

Sharing and processors

Information may be processed by service providers used to host, secure, operate or notify us about the website. We do not sell personal information to advertisers.

Retention

We retain enquiries and support records for as long as reasonably needed for the purpose they were collected, security, dispute handling or legal obligations, then delete or anonymise them where appropriate.

Your choices

For privacy or data requests, use the Farlestone contact form and select Data / privacy. We may need to verify your identity before acting on a request.

Security

Do not submit passwords, API keys, authentication tokens or other secrets through public forms. Security vulnerabilities should be submitted through the dedicated Security route on the contact form.

Changes

We may update this notice as the website and services change. The date below shows when this version was last updated.

Last updated: 30 September 2026.